GUIDE FOR BASIC KYC – PiBridge

Step 1: On the Home screen, click "KYC your account" or go to "Settings" and select "Account Verification (KYC)".

Step 2: Choose "Start Basic KYC (ID card/Passport)".

Step 3: Enter the required information for KYC. Ensure that the information is accurate and matches your identification documents for approval.

Step 4: Directly capture or upload the required images, including:

A photo of your face holding the front of your ID card/passport and a piece of paper with "PIB" and the date of KYC submission written on it.
Photos of the front and back of your ID card/passport.

Once all the information is complete, click "Submit".

Step 5: The system will process your KYC request. Please wait up to 48 hours.

Step 6: You will receive a notification that your basic KYC has been successfully completed. If rejected, please check the information and perform the KYC process again as required.

Some notes when performing KYC:

Do not use other types of personal documents for KYC; Pibridge only accepts National ID cards or Passports.
Enter the full address as shown on your identification documents; do not abbreviate or shorten.
Some notes when taking photos:

High-quality photos showing your face and the document clearly.
Do not cover any part of your face with the document or other items.
The date on the paper must match the KYC submission date

When encountering an issue where you are unable to Submit your KYC application, try following the instructions below:

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